Terms of Service

These terms govern your use of the BenchStream mobile application and the website at bench-stream.com (together, "BenchStream"). BenchStream is operated by K.Jones t/a BenchStream, of Unit 168641, PO Box 7169, Poole, BH15 9EL, United Kingdom ("we", "us", "our").

Please read these terms carefully. If you do not agree, please do not use BenchStream.

1. Acceptance

By downloading, installing, or using BenchStream you agree to these terms and to our Privacy Policy. If you are using BenchStream on behalf of an organisation (for example a club or school), you confirm that you have authority to bind that organisation to these terms.

2. What BenchStream is

BenchStream is a mobile streaming client. It captures video and audio from your phone, encodes it on the device, and sends it directly to YouTube Live or to a streaming destination you configure yourself (RTMP, HLS, or SRT where enabled in your app version).

BenchStream does not host, transcode, store, or rebroadcast your video. Streaming reliability depends on factors outside our control, including your network connection, your device hardware, YouTube's services, and any third-party destination you have configured.

3. Eligibility

BenchStream is intended for users aged 18 or over and is not directed at children. By using BenchStream, you confirm that you are at least 18.

4. Sign-in and your YouTube account

BenchStream signs in using Google OAuth. We never see your Google password. You are responsible for keeping your Google account secure, for any activity that takes place on your YouTube channel through BenchStream, and for complying with Google's and YouTube's own terms.

You can revoke BenchStream's access to your Google account at any time at myaccount.google.com/permissions.

BenchStream creates no BenchStream account. Your Google or YouTube sign-in is used for streaming only. It is not your subscription identity, and neither your Google account, YouTube channel, nor selected Brand Account determines who owns a Pro subscription.

5. Acceptable use

You agree not to use BenchStream to stream, transmit, or facilitate any content that:

• Violates the YouTube Community Guidelines, the YouTube Terms of Service, or the terms of any other destination you configure.
• Infringes anyone else's intellectual property, privacy, data-protection, image, or publicity rights.
• Films or broadcasts people, venues, leagues, schools, clubs, music, or events unless you have the permissions, notices, licences, and consents required for your situation, including parental or school permissions where children may be involved.
• Is unlawful, harassing, defamatory, fraudulent, hateful, or designed to harm or exploit minors.
• Attempts to interfere with, reverse-engineer, or circumvent the security of BenchStream, the YouTube API, or any third-party destination.

BenchStream is an encoder, not a content host: we do not see your streams and have no ability to moderate them. Content moderation for material sent to YouTube is governed by YouTube's Community Guidelines and reporting flow. To report a concern about BenchStream itself, email [email protected].

A serious breach of this section may terminate the licence granted in section 7.

6. Your content

You retain all rights in the video, audio, scoreboard configurations, team logos, thumbnails, and broadcast metadata you create or configure through BenchStream ("Your Content"). We use it only as needed for the app to process, encode, overlay, and transmit it at your direction. BenchStream does not pass this content through our servers or keep a server copy.

You are responsible for this content and for securing the rights needed to stream it.

7. Our intellectual property

The BenchStream app, website, name, logo, and the bundled scoreboard presets and sport thumbnails are owned by us or our licensors and are protected by copyright and trademark laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the BenchStream app on devices you own or control, for personal or internal organisational use, in accordance with these terms.

You may not copy, modify, distribute, sell, rent, sublicense, or create derivative works based on BenchStream, except as permitted by law (for example, statutory rights that cannot be excluded).

8. Third-party services

BenchStream uses Google and YouTube for sign-in and streaming and Google Play Billing or Apple's in-app purchase system for store transactions. The Android app uses RevenueCat for subscription offers, entitlement checks and purchase verification. RevenueCat does not receive your video, audio, or Google/YouTube identity. Section 7 of our Privacy Policy explains when the Android app contacts RevenueCat and the data involved.

Your use of Google, YouTube, Apple, Google Play, and any streaming destination is subject to their applicable terms. We are not responsible for their operation, availability, or content, but this does not limit our responsibilities for BenchStream.

If you configure a manual streaming destination (a third-party RTMP, HLS, or SRT server available in your app version), you accept that destination's terms with its operator. Your video, audio, stream keys, credentials, and metadata may be sent to that destination, and its operator is responsible for how it handles them.

9. App store terms

If you obtained BenchStream from Apple's App Store or Google Play, the store's own terms also apply to your download and installation of the app. Where those terms conflict with these terms in relation to the download itself, the store's terms take precedence.

For Apple App Store downloads, Apple is not responsible for BenchStream or for providing support for it. Apple and its subsidiaries are third-party beneficiaries of these terms for App Store downloads and may enforce them against you.

Google Play Pro and App Store Pro are separate products. Google Play Pro unlocks Pro only in the Android app. App Store Pro unlocks Pro only in the iOS app. A subscription does not transfer between stores. If you want Pro on both Android and iOS, you must purchase and maintain one subscription in each store.

The subscription belongs to the app-store account and platform used to buy it. It is not tied to the Google/YouTube account, YouTube channel, or Brand Account selected for streaming. Purchase and restore actions must use the same store and store account. Family access applies only if the store confirms that the subscription supports it.

10. Price, billing and refunds

Free and Pro. BenchStream offers Free and Pro tiers. Free includes unlimited 480p/30fps streaming, YouTube scheduling, manual RTMP destinations, default thumbnails, and sponsor-scene editing. Free streams carry the BenchStream watermark and do not include scoreboards or sponsor scenes on air. Pro, where available on your platform, adds 720p through 4K streaming, the scoreboard overlay, custom thumbnails and club branding, sponsor break scenes on air, and watermark removal. Pro is offered as a monthly or annual recurring subscription. Our pricing page shows indicative regional prices. The price, currency, tax treatment, and introductory offer displayed by your app store before purchase are authoritative.

Who takes the payment. Pro is sold through the app store for your current platform. Google processes Google Play Pro transactions and Apple processes App Store Pro transactions. The originating store charges you, handles applicable taxes under its arrangements, and holds your payment details. We never see your card details. The store's transaction terms apply alongside these terms, without limiting statutory rights you may have against us as the supplier.

Introductory offers. Where offered, eligible new subscribers can receive a 14-day free trial when the originating store displays it as available to their account. Eligibility is assessed separately by each store and is not guaranteed. You may be asked for a payment method up front, but you are not charged during the displayed trial period. Unless you cancel by the deadline the store shows, the trial converts automatically into a paid subscription at the plan and price shown. The store confirms when access ends after cancellation. Any other introductory offer applies only where the store displays it as available.

Auto-renewal. Pro renews automatically at the end of each monthly or annual billing period until you cancel or change plan. The store charges the payment method it holds for you at the then-current price. If a plan price changes, the store will notify you in advance and confirm whether your agreement is required before the new price applies.

Changing plan. Where the app offers it, you can move between the monthly and annual plans without cancelling. On Google Play the change takes effect immediately in both directions. Moving from monthly to annual charges the full annual price straight away, and the time left on your month is added to the end of your new annual billing period rather than refunded. Moving from annual to monthly charges nothing on the day you switch; monthly billing begins on the date your annual subscription would otherwise have renewed, and you keep the time you have already paid for. Where the iOS app offers plan changes, Apple's rules govern when the change and the charge take effect. In both cases the store shows the amount and the date before you confirm, and what the store displays is authoritative.

Restore and manage. Where Restore Purchases is available in the BenchStream app, use it on the same platform while signed in to the store account that made the purchase. Manage Google Play Pro at Google Play subscriptions. Manage App Store Pro through Apple's subscription settings guidance. Restoring on one platform cannot restore a purchase from the other store.

How to cancel. Cancel through the originating store. We cannot cancel a store subscription on your behalf. On Android: Google Play → your profile → Payments and subscriptions → Subscriptions → BenchStream → Cancel subscription. On iOS: Settings → your name → Subscriptions → BenchStream → Cancel subscription. Cancelling stops the next renewal. Pro stays active until the end of the period already paid for, then the app reverts to Free.

Signing out does not cancel billing. Signing out of Google, disconnecting or revoking YouTube access, changing a YouTube channel or Brand Account, clearing local app data, or uninstalling BenchStream does not cancel either store subscription. You must cancel through the originating store.

Refunds. Start a refund request with the originating store because it processed the transaction: use Google Play's refund flow or Apple's Report a Problem service. If you still need help, email [email protected]. Store processes and policies do not limit statutory rights you may have against us as the supplier under UK consumer law.

If a payment fails. The originating store controls billing retries, grace periods, and account holds. Pro may stay active during such a window at the store's discretion. If payment is not resolved, that platform's subscription ends and its app reverts to Free. BenchStream does not end a stream already running because of a subscription-status change.

11. No warranty

To the maximum extent permitted by law, BenchStream is provided "as is" and "as available", without warranties of any kind, whether express or implied. This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will be uninterrupted, secure, or error-free.

We do not guarantee that your stream will reach YouTube, that it will be of a particular quality, that any specific feature will be available, or that bugs will be fixed within any particular time.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for: lost or interrupted streams, lost footage, lost viewership, lost revenue, lost data, business interruption, or any indirect, incidental, consequential, special, or punitive damages arising from your use of (or inability to use) BenchStream.

Where liability cannot be excluded by law, our total aggregate liability to you in connection with BenchStream is limited to the greater of (a) £50 or (b) the amount you paid for BenchStream Pro, whether paid to us directly or collected through an app store, in the twelve months before the event giving rise to the liability.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law (including, for consumers, your statutory rights under the Consumer Rights Act 2015).

13. Indemnity

If you use BenchStream on behalf of an organisation, or if a third-party claim arises from your unlawful use of BenchStream, your breach of these terms, or your violation of someone else's rights, you agree to indemnify us against the resulting claims, damages, and reasonable legal costs. This clause does not limit any non-waivable rights you have as a consumer.

14. Termination

You can stop using BenchStream at any time by signing out, revoking its Google access, and uninstalling the app. Those actions end local app access or Google/YouTube authorization only; they do not cancel recurring store billing. Cancel Google Play Pro or App Store Pro separately through its originating store. We may stop distributing BenchStream, providing support, or operating an online feature we control if required by law or if the service is discontinued. On termination, the licence granted in section 7 ends. Section 7's ownership and use-restriction provisions, and sections 5, 6, 8, 9, 10, 11, 12, 13, 15, 16, 17 and 18, survive where relevant to past use and unresolved claims.

15. Changes

We may update these terms from time to time. If we make material changes, we will update the "Last updated" date and show a notice in the app the next time you open it. Where practical, we will give at least 30 days' notice before material changes take effect. Continuing to use BenchStream after the notice period means you accept the updated terms. If you do not agree, please stop using BenchStream.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, subject to your non-waivable rights as a consumer to bring proceedings in the courts of the country where you live.

17. General

If any part of these terms is found to be unenforceable, the rest of the terms will remain in effect. We are not responsible for failure or delay caused by events outside our reasonable control, including network outages, device failures, app store issues, YouTube or Google service problems, power failures, strikes, extreme weather, or changes in law. These terms, together with the Privacy Policy and any app-store terms that apply to your download, form the agreement between you and us for BenchStream.

18. Contact

For legal notices, support, or privacy questions, email [email protected].